Shipping & Returns

If you have ordered before 14.00, it will be shipped the same day, if you paid via PayPal.
Our logistics partner Iceberg Webshop Hands sees to that.
The actual delivery is done by Post.nl. This usually takes one day.

If you have a complaint, you may return our products if:

* The product is damaged road
* It is much too late in arriving
* You have received the wrong product
* You are not satisfied

Send it prepaid to:
Direct Help / Iceberg Webshop Hands
The Boorn 15, 8253 RA Dronten

The money will be refunded to your account.

Also, if you change your mind, you may return the product without giving a reason. However, this does have to be done within 14 days of receipt of the product. The condition is also that the product 'intact', you may have a package for example not opened.

Send it over prepaid to:
Direct Help / Iceberg Webshop Hands
The Boorn 15, 8253 RA Dronten

The money will be refunded to your account.

If you are around the holidays want to ensure that you have the order delivered on time, then it is wise to order a little earlier, not at the last moment.
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