Terms & Conditions

Sale and general provisions of Direct-Help.nl


This shop is owned by Trophax Germany / OTC BV, established in 3334 KE Zwijndrecht to Mandenmakersstraat 1. Our VAT number is GB and the registration number of the Chamber of Commerce is 56019211. If you want to reach us, there are two possibilities: by phone at number 078 - 6105 727 or by email [email protected] In our webshop you will find special, special, unique products that can affect your well being positive. Have fun with our webshop!

Article 1 General Provisions
1.1 These Terms and Conditions, hereinafter conditions apply to all agreements, offers and orders DirectHelp.nl hereinafter Direct Help.
1.2 In these conditions Direct Help the company is referred to as "Seller" and the other party as the Purchaser.
1.3 Deviations from the conditions are only binding if confirmed in writing by direct help. The other conditions remain in full force.
1.4 By placing an order or by accepting an offer Purchaser indicates that the Buyer agrees to these terms.
1.5 Direct Help can enable to implement Buyers order (s) third parties remain these conditions apply.

Article 2 Offers / deliveries
2.1 All offers are optional, unless otherwise expressly agreed in writing and these are only valid as long as stocks last.
2.2 The 'while stocks last' mentioned in
2.1 does not apply to the written offers in which validity is mentioned.
2.3 Offers valid only once (at least 2 times) and are without written permission of the Seller not more than 2 orders.
2.4 If and prices contain spelling mistakes or errors, which the Purchaser reasonably ought to understand, Direct Help can not be held to these offers and prices.
2.5 A compound quotation directly help not to supply part of the products mentioned in the offer at a part of the given price.
2.6 An agreement with Direct Help is only concluded after acceptance of the Buyers order by Direct Help.

Article 3 Conclusion of contract
3.1 Direct Help Buyers can possibly refuse orders or certain conditions to the delivery. Direct Help will communicate this to the Purchaser within 10 days after the order.
3.2 If the Buyer places an order for the first time, apply an order limit of € 250.00.

Article 4 Payments and collection costs
4.1 Payment must be made within 14 days after the invoice date, according to agreement or invoice and within the time period set or invoice.
4.2 Payment shall be made without any deduction or set-off, on an account designated by the Seller.
4.3 Payment can be made by one of the ways specified during the ordering process. When paying by bank transfer, the date of payment, the date of crediting the account of Direct Help.
4.4 Objections to any costs and amount of the purchase price will not suspend the payment obligation.
4.5 When called within the payment in 4.1 no or no full payment has been made, from the date over the amount an interest charge of 1% per month or part of a month. If Direct Help to send a reminder because the Buyer has not paid within the payment mentioned in 4.1, the Purchaser in addition to the outstanding debt and interest each time an amount of € 2.50 excluding VAT for administration.
4.6 Direct Help should the payments made by the Purchaser in the first place by subtracting Help Direct costs incurred, then the public interest and finally of the purchase price. Direct Help may, without being in default, an offer to refuse payment if the Buyer designates a different sequence of attribution. Direct Help may also refuse full payment of the purchase price, if this is not the cases and accrued interest and the costs.
4.7 If the Buyer fails or fails to fulfill one or more of Buyers obligations, all reasonable costs to be incurred Direct Help to still receive the payment, on behalf of the Purchaser. When it comes to a money claim then the Buyer in any case the collection costs.
4.8 When Direct Help has incurred higher expenses also qualify for reimbursement by the Purchaser into account.

Article 5 Delivery and delivery time
5.1 Delivery of the products takes place at the location and time at which the products are ready for shipment, taking the risk of the products shall pass to the Buyer.
5.2 Direct Help will deliver the products within 3 to 5 days (leave).
5.3 The delivery times are approximate and do not count as a deadline. If the indicative delivery times are exceeded this gives no right to compensation or the right to terminate the contract or to abandon the order.
5.4 If the delay in delivery is such that the Buyer can not reasonably be expected to maintain the contract Purchaser, the Purchaser is entitled to cancel the order or terminate the agreement.
5.5 When returning the product shipping and administration charge.

Article 6 Prices
6.1 The prices for the products and services of its Direct Help in Euro including VAT and exclusive of administration, handling and shipping.
6.2 The purchase price is the price prevailing on the day of delivery.
6.3 The fixed prices can be changed by Direct Help at any time. Direct Help will certainly change prices if legal requirements such as modification of the VAT rate, recipes, costs, rates, market conditions, assortment composition, or other matters so dictate.

Article 7 Guarantee
7.1 Direct Help ensure that the deliverables meet the usual requirements and standards that can be met.
7.2 If the goods supplied do not meet the usual requirements and standards that can be met, the Buyer can run the appropriate complaints procedure.

Article 8 Inspection & Complaints
8.1 Copper must examine the delivery at the time of delivery in order to determine whether or not the supply meets the usual requirements.
8.2 Any visible defects must be submitted within 7 days of receipt of the goods to be reported in writing at Direct Help and must be submitted, stating order data, billing and shipping numbers.
8.3 Hidden defects must, after 7 days after adoption no later than 3 months after delivery to be reported in writing to Direct Help.
8.4 Direct Help If determines that the delivery failed to comply with the agreement, will at the option of Direct Help the amount to be refunded to the Purchaser (if paid by the Buyer) or be reimbursed products.
8.5 If the Buyer a product without defects do not wish to purchase Buyer can return the product within 7 days after delivery to Direct Help. The product should then unopened, in original packaging, with the seal and undamaged. The cost of the return shipment will be borne by the Buyer. Unstamped shipments Direct Help can not receive.
8.6 If the Buyer's products have already paid, will help directly after receipt of the return (in accordance with the conditions in Article 8.5) the cost of the products within 30 days refund to Buyer.

Article 9 Liability
9.1 Where the defective goods and services supplied by Direct Help, the Seller's liability is limited to what is stated in article 7 under warranty.
9.2 Direct Help is not liable if the damage is due to intent and / or gross negligence and / or culpable act and / or incorrect and / or improper use by the user, or exposing products to humidity, extreme heat, cold or drought.
9.3 For any misunderstanding, damage, delays or good transmission of orders and statements by the use of computers, telephone, Internet or other communication between buyer and direct help, or between Direct Help and third parties Direct Help is not liable, except to the extent that case of intent or gross negligence of Direct Help.

Article 10 Retention
10.1 Direct Help retains ownership of the products supplied; ownership is only transferred to the Buyer after the full purchase price is met Direct Help including any interest and other expenses and all that Purchaser Direct Help is payable under any agreement.
10.2 Until full payment of the products to Direct Help has not yet been met, the Buyer shall not be entitled to pledge the goods or wholly or partly to alienate others.

Article 11 Property rights
11.1 Buyer shall respect all intellectual and industrial property rights to the products supplied by the Seller.
11.2 Direct Help can not guarantee that the products do not infringe supplied to the Buyer (unwritten) intellectual and / or industrial property rights of others.

Article 12 Force Majeure
12.1 Force majeure is defined in this article as Direct Help can not meet its obligations and this is not due to the fault of Direct Help. Direct Help has the right without judicial intervention, to suspend the agreement or to terminate all or part, without being liable to pay damages.
12.2 Direct Help is not liable for any damage directly help force majeure is unable to meet its obligations.
12.3 Force majeure in 12.1 of this article, in addition to everything below is understood in law and jurisprudence, shall also include any strange reason, which can not be attributed to Direct Help as restrictive government measures of any kind, war, strike, boycott, extreme weather conditions or other business interruptions at Direct Help, or its suppliers, seizure, interruption of production, lack of raw materials, halffafabrikaten, consumables and energy, or natural disasters, fire, and revolution.
12.4 To the extent Direct Help at the time the force majeure already a part of her obligations to fulfill the contract or can still fulfill, Direct Help will bring this part separately charged and the Buyer shall at his / her obligations on like this for a separate agreement is going.

Article 13 Dissolution
13.1 If the Buyer any obligation either promptly or properly comply, Direct Help has the right implementation of the agreement completely or partially suspend, or if Buyer his / her obligations as yet not properly meet the whole or a part thereof with immediately terminate unilaterally, without any compensation being due, without prejudice to all other rights.
13.2 In case of bankruptcy, receivership, requested or granted suspension of payments, Direct Help has the right performance of the contract in whole or in part, to suspend, without being liable to pay compensation, without prejudice to any further rights of Direct Help.

Article 14 Miscellaneous
14.1 If any provision of these terms and conditions conflict with applicable law, it will expire and be replaced by a to be determined by Direct Help make similar provision.
14.2 The invalidity of any provision of these terms and conditions shall not affect the remaining provisions of these terms and conditions.
14.3 If Direct Help for shorter or longer time than not deviate from these conditions, Direct Help can still demand immediate and strict compliance with these conditions. Buyer can not derive any rights that directly help these conditions smoothly applies or has applied.
14.4 Direct Help is entitled to execute Buyers order by third parties. The regular conveyor is Post.nl

Article 15 Changes of address
15.1 The Buyer is obliged to immediately help in writing of any change of address or relocation.
15.2 If the Buyer fails to do so on time, the Purchaser towards Direct Help remain liable for all obligations to the articles that are sent to his old address.

Article 16 Applicable law and disputes
16.1 On each order, delivery, offer and agreement with Direct Help is exclusively Dutch law.
16.2 If a dispute arises between the Seller and that they can not solve themselves, the dispute will only be submitted to the competent court in the district in Amersfoort.

Article 17 Depot
17.1 The sale sale are deposited and are available for inspection at the Chamber of Commerce. The conditions are also available on and downloadable as a PDF via www.Direct-Help.nl .
17.2 Direct Help has the right to change these Terms and General Provisions.
17.3 At the time of conclusion of a contract is the last registered and / or the Internet published version.

Direct Help, December 2011

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